COVID-19: A message for our Customers
Amid ongoing concern about the COVID-19, Our top priority is the health, safety, and well-being of our Customers. We understand the concern and uncertainty you may be experiencing around the evolving situation, and we're committed to being responsive and flexible to our customers' needs. We wanted to reach out and share a few ways we are here to serve you during this time:
• For the fastest level of service, we strongly encourage you to write to us using our contact forms in order to raise tickets, Claim services and more. It's typically easier and faster to manage your account digitally, given that call wait times may be longer than usual.
• If you do plan on contacting NetRobin over the phone, please know our friendly agents are standing by, as always. We have taken extra precautionary measures in response to this developing public health impact, including increased cleaning and sanitizing procedures for our local agent offices.
• It is our intent to remain transparent, providing the latest information from NetRobin here.
• We understand that there may be instances where customers find themselves facing technical difficulties. NetRobin is here to help and we encourage customers who may be impacted to reach out to discuss how we might be of assistance.
Thank you for being a loyal NetRobin customer.