Convenient pay as you go options

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You can buy Online and Onsite support time here directly. Please call our customer services help line on +1 832 977 3216 or email us at info@netrobin.net before you purchase any of our services

SILVER
5 managed devices
For companies with limited in-house IT support. Includes weekday incident management, preventative maintenance, virus and firewall monitoring and senior engineer analysis.
Network Management
Senior Engineer Analysis & Recommendations
24/7 X 365 Device Monitoring and Notification
Procurement Services
System Security Management
Virus & Spyware Monitoring
Firewall Health Monitoring
Desktop Management
Desktop Asset Management
Business Continuity/Disaster Recovery Management
Server Backup & Server Monitoring
Application Management -- Exchange, Active Directory
Basic Health Monitoring
Reporting & Analysis
Monthly Summary – Network, Server, Assets
Alerts – Current & Resolved
Server & Desktop Patch Summary & Detail
Firewall Reporting
GOLD
10 managed devices
his plan is best suited for companies with limited to no in-house IT support and includes expanded incident management, patch management, and expanded security management.
All Silver features +
IT Department Management
Strategic Planning & Budget Development
Senior Engineer Analysis & Recommendations
Network Management
Monthly Device Discovery
Preventative Maintenance
Patch Assessment & Remediation
Device Warranty Management
ISP Management
System Security Management
Content Filtering
Firewall Management
Network Vulnerability Scanning
Network Intrusion Monitoring
Desktop Management
Software Patch Management
Business Continuity/Disaster Recovery Management
Recovery Server Maintenance
Application Management -- Exchange, Active Directory
Basic Health Monitoring
Incident Remediation and Maintenance Remote
24 x 5 with 3 hour response time
Reporting & Analysis
Intrusion Summary & Detail
PLATINUM
15 managed devices
This plan is best suited for companies with limited to no in-house IT support and includes 24×7 incident management, application and configuration management, monthly access CIO-level technical expertise, desktop and VOIP.
All Gold features +
IT Department Management
CIO Level Guidance & Oversight
Network Management
Device Configuration Management
Internet & WAN Monitoring
Desktop Management
Network Vulnerability Scanning
Business Continuity/Disaster Recovery Management
Semi-annual fail-over recovery testing
Application Management -- Exchange, Active Directory
Advanced Performance Monitoring
Incident Remediation and Maintenance Remote
24 x 7 with 60 minute response time
Reporting & Analysis
Monthly Summary – Network, Server, Assets
Alerts – Current & Resolved
Virus & Spyware Reporting
Firewall Reporting
Network Summary & Detail

If you haven’t sparked your business with one of our Bulk Support Service Agreements yet, you can enjoy our services for a particular job. Such as Office Move, Network Refresh, VPN, Installation of a Router, Configuration Changes, Fail-over Requirement etc. You Can Buy our 'Easy support hours' and pay by the hour.

*Please note: travel cost for an Onsite engineer may vary for different States and timings.Contact Us for a full quote.

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Refund Policy


Refund Policy for Goods

If you are not 100% satisfied with your purchase, you can either return your order for a full refund or exchange it for another product. You can return or exchange your purchase for up to 7 days from the purchase date. Returned or exchanged products must be in the condition you received them and in the original box and/or packaging.


Refund Policy for Services

If you are not 100% satisfied with our services, within 3 days from the service date, we will fully refund the cost of your order.

Normal Business Hours
Monday - Friday 08:00 am - 05:00 pm (CST)

Scheduled / Emergency Hours
Monday - Sunday 12:00 am - 11:59 pm

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